To return a product please download and complete the form below before returning it with your product(s). Without a completed returns form we will not be able to process your return. We accept returns within 30 days from the date the goods were delivered to your address. Please ensure the goods are returned to us in their original, new and unused state with all tags still attached otherwise we may not be able to refund you. When returning goods we strongly recommend that you retain proof of postage and that you use a secure delivery method as we are not responsible for any loss or damage incurred during transit. In case of any queries, please contact us at enquiry@kaliese.com. For full details of our returns policy see our Terms and Conditions page.